Softility's Incident Automation solution works in tandem with in-place ticketing, monitoring, and SIEM systems, allowing your business to capitalize on your existing investments.
Front line Service Desk, NOC, and SOC agents can diagnose and resolve incidents without the need for escalation to expensive SMEs and Engineers. This results in:
Incident Automation addresses all types of incidents and infuses self-remediating capabilities across systems and processes them through an intelligent closed-loop automation functionality.
Softility's automation expertise is driven by our integrated approach to harness the power of data across multiple organizational segments.
It takes a holistic approach that takes into account every facet of your business: sales, operations, network, security, cloud, IT, and Service Management. Each of these individual components harmonizes with the larger core function of automation to help your organization attain long-term success, growth, and profitability.