Softility's Incident Automation is a best-in-class solution that provides bi-directional integration with hundreds of enterprise tools ranging from IT, Network, Cloud and Security operations. It works in tandem with in-place ticketing, monitoring, and SIEM systems, allowing your business to capitalize on an existing investment. Incident Automation infuses self-remediating capabilities across systems and processes through an intelligent closed-loop automation functionality.
With Softility's Incident Automation, level-one resources are empowered by assisted automation and process decision-making. Front line Service Desk, NOC and SOC agents can diagnose and resolve incidents without the need for escalation to expensive Subject Matter Experts(SMEs) and engineers. In turn, this cuts costs, while resolving incidents in mission critical business operations.
