Incident Automation

Incident automation solutions to help you digitally transform your operations and keep pace with the competition, while eliminating downtime

Quick response and resolution of incidents in IT, Network, Cloud and Security are critical to the operations and services of a modern business. Through Incident Automation, zero touch response processes and resolution actions can scale and synchronize with business demands, without increasing the support head count.

Softility's Incident Automation is a best-in-class solution that provides bi-directional integration with hundreds of enterprise tools ranging from IT, Network, Cloud and Security operations. It works in tandem with in-place ticketing, monitoring, and SIEM systems, allowing your business to capitalize on an existing investment. Incident Automation infuses self-remediating capabilities across systems and processes through an intelligent closed-loop automation functionality.

With Softility's Incident Automation, level-one resources are empowered by assisted automation and process decision-making. Front line Service Desk, NOC and SOC agents can diagnose and resolve incidents without the need for escalation to expensive Subject Matter Experts(SMEs) and engineers. In turn, this cuts costs, while resolving incidents in mission critical business operations.

The Power of Automation

Help Eliminate Downtime
Reduce Operational Costs
Leverage Investments in Existing Tools
Improve Time to Resolution
Improve Processes and Workflows
Reduce Tickets by up to 85%
Empower L1 Support
Free Up Resources for Strategic Initiatives

A Tried-and-true Integrated Approach

Softility's automation expertise is driven by our integrated approach to harness the power of data across multiple organizational segments. It's a holistic approach that takes into account every facet of your business: sales, operations, network, security, cloud, IT, and service. Each of these individual components harmonizes with the larger core function of automation to help your organization attain long-term success, growth, and profitability.


An Expert Team

The Softility team has more than 20+ years of proven expertise. We are known as an industry leader in the space of data, network, automation, cloud, and security operations. Headquartered in Herndon, VA, with offices in Hyderabad, India, we have a workforce with proven credentials in the digital technology space, serving dozens of national and international organizations in both the public and private sectors.

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A Proven Methodolgy

We follow a phased approach in delivering our digital services to ensure customers are getting the best business outcome from technology at an optimized cost. We combine decades of experience in delivering large-scale, turn-key enterprise solutions to build a methodology that ensures our customers become digitally agile in a proven, measurable, and cost-efficient manner.

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Contact Us

Interested in learning more about digital solutions and services from Softility? Send us a note.
(703) 853-1845 •