We have developed a Service Management approach around the ServiceNow platform, that is, both process and experience driven. We believe each organization's Service Management and Delivery goals are unique and that a “one tool fits all” approach will not work. We take ITSM and ITIL based best practices, coupled with Softility's developed custom workflows and methodologies, to deliver Service Management solutions that are applicable across the breadth of the organization. Over the years we have developed a method to measure process and technology adoption of Service Management processes and platforms. We use that as a benchmark to determine the success of a Service Management initiative. We leverage Analytics and Insights in assessing the true value of a process, integration, and overall adoption to transform a legacy Service Management offering into a new generation Digital Service Management experience.
With proven and deep expertise in implementing IT Service Management and ITIL based solutions over the last 10+ years, Softility is an authority in implementing and managing critical ITSM processes such as Incident, Problem, Change, Release, Configuration and Asset Management. We deeply understand the changing technology landscape and we are your true partners in meeting the demands of the new digital era—and in implementing and enhancing Service Management platforms that are relevant for this age.
