IT Delivery Manager

Experience :
15+ Years

Responsibilities:

• Serve as the primary point of contact for all technical aspects of diversified projects
• Have experience working with large multi-national organizations dealing with project delivery in the US
• Oversee and manage a team of developers/delivery team responsible for delivering projects in Onshore/Offshore delivery model
• Handle Customer escalations and meetings to deal with international clients directly for project management, signoff, etc.
• Work with project managers to ensure that technical deliverables are met within the specified timeframe and budget
• Apply significant knowledge of industry trends and developments to improve service to our clients
• Making all significant work activity of the team visible
• Review code changes and provide feedback to developers to ensure adherence to company standards
• Monitor project progress and identifying/managing risks that could affect delivery
• Escalate issues to senior management as necessary
• Prepare reports on project status and deliverables for upper management
• Train and mentor junior members of the team and encourage the junior Innovators to take responsibility for their development within the company
• Stay up-to-date on industry trends and best practices in service delivery
• Be in constant touch and act as liaison between customer and company to understand customer requirements and translate them into technical specifications
• Manage client interaction and expectations regarding development efforts
• Develop lasting relationships with client personnel that foster client ties
• Communicate effectively with clients to identify needs and identify new opportunities
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Required Skills and Qualifications :

• Bachelor’s degree in computer science or related field, or equivalent experience
•  15+ years of relevant work experience, including 5+ years in a technical leadership role
• Experience managing solution delivery projects from inception to delivery
• Strong understanding of agile methodologies and practices
• Excellent communication, problem-solving, and time-management skills
• Proven ability to build and motivate high-performing teams
• Improving the work value stream: removing tactical impediments, improving work process for more effective, consistent and sustainable execution, etc.